Hotels
and hostels have traditionally been the preferred resting place for travelers
in Europe and elsewhere. The advent of the Internet has made it much
easier to sort out the various options, with multiple competing sites
available to seek out, review, compare and reserve accommodations.
And now the advent of sites such as Airbnb.com (air bed and
breakfast) and Homeaway.com is moving the accommodations from larger
buildings to private homes, with great success—better prices for
travelers, income opportunities for home owners—and new risks.
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Photo courtesy www.bedandbreakfast.eu |
In
a recent post, I analyzed the benefits of staying
in an agriturismo, and now I’d like to examine the much newer
option of booking a room or an entire house through Airbnb, HomeAway
or other similar services.
Saving
money and meeting authentic residents of the country being visited
seem to be the main benefits, and many guests at vacation homes
express great satisfaction with the experience.
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Brian Fanciulli |
‟I’ve
rented mansions in Italy for a pittance,” said Brian Fanciulli of
La Crosse, Wisconson. ‟I’ve stayed on a five-acre property on the
side of a volcano in Hawaii for a week for the average nightly rate
of a room at a resort.
‟You
have a wide variety of amenities to choose from and aren’t
restricted to the boiler-plate hotel rooms. You can have a house with
a full kitchen to save money on meals. A garage. Privacy! A place
that is more amenable to having guests over. You can get character
and charm. You get variety. You can stay in places you might never be
able to own yourself. You get to immerse yourself in the
neighborhood.
‟Often
the owners of these places are very engaged with their renters. We
stayed at a beautiful apartment in Ortigia and were welcomed by a
lovely family who owns the building. They offered to walk us around
town and show us some if their favorite places, introduce us to some
of the locals, and they even offered to help us track down relatives,
as I mentioned my family emigrated from a nearby town 100 years ago.”
Craig
Moyle from Tigard, Oregon, has found the services of Italian
Airbnb owners to be exceptional.
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Craig Moyle |
‟Our
hosts often times end up being our friends and act as concierges,”
he said. ‟They give specific directions or meet us to guide us to
their property. They orient us to points of interest and restaurants,
call for reservations and sometimes obtain discounts. They explain
bus and metro directions and schedules, print boarding passes and
arrange for that early morning cab ride to the airport. Many of our
hosts have been classified as ‘Superhosts’ by Airbnb. These folks
go the extra mile. They even step in to help when a translator is
needed at the pharmacy or to deal with other bumps in the road that
we may encounter.”
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Anthony LaMesa at the Cape of Good Hope. |
However,
it is imperative to approach a stay at an an Airbnb armed with words
of advice from seasoned travelers. Anthony LaMesa from the Cape of
Good Hope is a frequent traveler all over Europe and much of the
world, and he often stays in hostels, hotels and Airbnbs.
‟Airbnb
can be a great option in Italy,” he said. ‟It is helping a lot of
people to secure a livelihood in small villages and less-touristed
cities—but you also have to be careful.”
Operators
of small venues have fewer regulations and less oversight, and they
also have less to lose than hotels do if they have major issues.
Problems can include mold, damaged appliances, amenities missing,
noisy locations and limited check in times. Some travelers have also
encountered cleaning fees that are not advertised up front, making
the stay not such a great deal after all. One of the worst problems
can be insect or rodent infestations.
‟Search
for bed bugs by inspecting the mattress seams under the sheets and
looking for any blood- or rust-colored stains on the mattress cover
and linens, LaMesa said. ‟It’s very common for bed bugs to infest
tourist apartments, because of the high turnover. And it’s really
hard to eliminate them if they hitchhike in your clothes or luggage.
‟If
there are major problems with the listing, make sure to report them
within 24 hours of arrival to the host via the Airbnb messenger (not
WhatsApp or SMS), so the problem is documented. Send pictures, if
possible. That way, if the issue isn’t quickly fixed, Airbnb will
give you a refund and allow you to leave. If you don’t do this
within 24 hours, Airbnb will assume that everything was fine.”
Research
by carefully reading the reviews. Most frequent bed and breakfast
users agree that’s the most important advice they can give, and
read them with a critical eye. Because guests sometimes develop
friendly relationships with the owners, they may be more reluctant to
be as harsh in their criticisms as they would with a hotel or hostel.
‟Read
between the lines with Airbnb reviews,” LaMesa said, ‟because
their reviews tend to be a bit inflated in terms of positivity. Hosts
will often find a way to get critical reviews—especially the ones
mentioning really bad stuff like bed bugs or rodents—removed. I
recently stayed in an Airbnb with bed bugs, and Airbnb took down my
review mentioning them, because they said I wasn’t allowed to write
‘Airbnb told me to leave for a hotel,’ despite that being exactly
what they told me to do.”
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A couple can stay at the "Farm of Giustina" near the train station in Montecarlo, Lucca, for only $40 a night, delicious breakfast included, and receive guest services superior to those of a concierge at a fancy hotel. |
The
protection provided by Airbnb generally prevents travelers from being
scammed. All transactions go through the Airbnb website, never
directly from the guest to the host (in fact, in-person cash
exchanges are forbidden under Airbnb rules). You’ll pick a place
you’d like to stay and request a reservation. Once you request a
reservation and agree to the house rules, you submit your financial
information to Airbnb, which Airbnb will then charge. But they won’t
release your money to the host until 24 hours AFTER you check in,
which gives time for both parties to agree everything is going
according to plan.
‟If
you have a customer service issue with Airbnb, you’ll be assigned a
case manager,” LaMesa said. ‟The problem is this case manager
could then be ending their shift, so you'll be sent to a new case
manager who won’t read the notes from the original ones—and you
have a real nightmare on your hands trying to get anything resolved
quickly. In this case, be nice, but extremely assertive. And use
Twitter’s direct message feature to get Airbnb’s social media
people to make your case marked as urgent.
‟If
the host doesn't have a ‘security deposit’ on their listing, they
have only 24 hours—or until the next guest checks in—to make a
claim against you for any ‘damage,’ and some hosts will invent
damage. If they have an actual security deposit on the listing –it
must have been there when you booked—they will have 14 days to make
a claim against you. If a host does come asking for money for some
ridiculous reason (i.e. asking €500 for a broken Ikea table that
cost €50 and was already broken when you arrived), make sure you
stand your ground when communicating with Airbnb, which will
ultimately decide what, if anything you have to pay. The same goes
when requesting money from a host for broken or missing amenities, or
problems during the stay.”
One
other important piece of advice from LaMesa regards extended stays. ‟If
you stay for 28 days or longer, you have a special ‘long-term
cancellation policy’ applied to your booking, which means you can’t
leave early without paying for the entirety of your first month,”
he said. This is a big deal. Even if the host has a ‘flexible’
cancellation policy, if you book for a month or more, you’re
covered by this more restrictive policy.”
Fanciulli
is also well-traveled, using mostly HomeAway (formerly VRBO), and he
chipped in with additional advice. ‟It’s
important to note that there are major differences in definitions and
expectations for certain creature comforts in Italy versus the United
States,” Fanciulli said, making the following points:
The
first floor (1° in Italian) means the second floor in Italy. The
ground floor is zero. This can be important for those who are
stair-challenged, as elevators are rare and often small and
precarious in older buildings.
The
number of rooms usually refers to total rooms, including bedrooms,
living areas, kitchen, etc. Bedrooms don’t necessarily have
closets or doors. A living area may qualify, for the person listing
it, as a bedroom. Look for clues about things like this in the
reviews.
The
second B in B&B often gets lost in translation in Italy. Unless
explicitly mentioned, there will be no breakfast. However, I have
found it to be common that if there is a kitchen, they usually leave
you well stocked with things to munch on.
If
you’re driving, parking should be a top consideration. If you’re
staying in a city center, forget it or be prepared to park outside
the wall or whatever designates il centro.
There
will be no air conditioning unless explicitly stated. Italy gets hot
in the summer. I opt for ground floor rentals in old buildings
during hot seasons as they’re usually within thick stone walls and
stay naturally cool. Upper floor apartments, while tempting for
views, can be miserable in the heat. You’re going to spend most of
your time out and about, so opt for practicality and function over
views.
‘Quiet’
is a relative term. Bring earplugs.
Beds
are rarely the spring mattresses we’re used to in the US. A
typical Italian bed is foam on a board. I don't think there is a
such thing as a box spring in Italy. Spare beds are often futons or
something of the like. If this is an issue, ask before you book and
look for clues in the reviews.”
Armed
with solid information and by taking a few precautions, your
experiences at vacation home can be even better than at a hotel stay.
‟I’ve
actually had more issues with hotels than I have ever had with
vacation rentals,” Fanciulli said. ‟Overbooking. Bad rooms. Noisy
neighbors. Poor service. Accommodations being nothing like what the
website represented.”
‟If
you research a listing well—read most of the reviews, message the
host before booking with any questions and negotiate the nightly rate
if you feel it’s too high—and are prepared to be an advocate for
yourself if things go wrong during your stay, you can have a pleasant
Airbnb experience in a unique property,” LaMesa added.
* * *
Another great option is to stay in an agriturismo. For more on this, read Staying at an agriturismo can show you Italy up close at its finest.
You can use this link to enroll in airbnb: https://www.airbnb.it/c/pauls12907?currency=EUR
I will receive a credit with airbnb if you enroll with this link and stay in an airbnb. Once you sign up, you can create a similar link for your friends.